International ********** Site

I thought paypal was supposed to breach the gap between yourselves and international companies when buying goods.<br> <br> I logged into my account and wanted to lodge a dispute for goods not received but couldn't go back longer than 3 months so I emailed them but was advised that because I'm not emailing from the same email address of the account, they can't help. My company recently moved over to a new email system so I can't use my old email address. I have an email from the supplier saying that they will refund my money but nothing on paypal and paypal won't help.<br> <br> Also, Paypal has me registered as a different person as to what I signed up with?<br> <br> Don't do payments through paypal