I’m going to scream…

I’m going to scream if I receive any more automated responses from PayPal. Totally impossible to get personal attention to get an issue resolved. I paid for a purchase on 27 Dec. When the parcel finally arrived I discovered some items were damaged in transit. On 23 Mar the seller refunded me $20. It seems PayPal sees this refund as a payment. PayPal deducted $1.08 and is holding onto the remaining $18.92 and not paying it back into my credit card.