Almost impossible to communicate with!

I have been using paypal since april this year. We started an airBnB guest house and use paypal mainly for reciving payments from air BnB. It is basically the only option we have here in South Africa. In October i was told that my account was limited (barred from sending or reciving funds) i got an email to state that i should verify my ID and a proof of address which i i submitted 5 times over.

The account was still limited. I eventually called the call centre that deals with the limitations and i explained my situation. It took me almost an hour of holding and being transferred from an SA call centre to a Philipines call centre then to a US call centre. Any how i I submitted the documents once again and again they said the info didnt match with my profile.

I changed my address on my profile to match my utility bills and re submitted the documents again. The account is still Limited/barred and i have still not heard a thing from them.

To add to it because of daylight saving time we have a total of 1 hour 30 min window per day to call the call centre. This is because the call centre that deals with these matters is in the US and only opens at 3pm our time and the local call centre is only open till 4:30pm we have to call the local call centre in order to be put through Philippines then to the US call centre. Not to mention that when we call the waiting time is approx 40mins.

A total of $1000 is being witheld from us which does not allow me to pay staff and expenses for the entire month of October. I am at a loss and dont know what to do any more. I really need help to solve this matter......