Useless service from Payoneer

I am so frustrated at the poor level of service that I have received from Payoneer regarding the delivery of the card that I ordered so that I can access the funds in my Payoneer account. The Payoneer system shows that the card was delivered on the 15 June 2018 but more than 10 business days later and I still haven't received the card. I have sent countless messages to Payoneer's support center but have not received any feedback. When I eventually got to chat to one of their consultants via a SAP software, they advise me to create a new Payoneer account where in I can transfer the funds from the first account to the new account and add my banking details in the new Payoneer account. I created the account on the 18 June 2018 but it is still under review and I was informed that the lead time to verify an account is 7 business days but its been 9 business days now. I cannot even begin to express the level of frustration and annoyance I have towards Payoneer right now. I urgently need the money in that account.