Putrid service

I used to have a USD function for withdrawing cash on my dashboard. Sometime this year, Payoneer suddenly decided to remove the function, leaving me with the option to exchange funds to either pounds or euros which costs me. I emailed and spoke to Payoneer on social media and they refuse to bring back the function on my account even though they easily did that for a colleague I work with who had the same problem. Payoneer feels it can change things whenever they want and don't want to explain why they do things. I have had the worst service from them with regards to this issue and it's still not fixed.