Payoneer is unable to locate my funds

I would NOT recommend Payoneer to South Africans who needs reliable and consistent access to their money. Not only did ALL Payoneer customers lose access to their funds when their card company was investigated, but they also randomly fail to do withdrawals.

I made a withdrawal on 31 July and the funds are still not reflected in my account. It normally takes 2 business days. I did not make any changes to my bank account. It happened completely out of the blue.

I have made MULTIPLE calls to support since Monday 1 July and also tried the chat support at least three separate times. I get the same copy-and-paste response every time - just wait, it will be in by the latest 8 August. On 8 August I contacted support and again got this reply, to which I had to explain that it is now the 8th of Aug and the funds are still not in.

I am completely out of funds. The debit orders I had going on my bank account have all bounced since the funds didn't reflect in time. Payoneer support is completely unhelpful and keeps telling me to wait for the funds, even though no one can tell me where the funds are or when they will be in my account.