Payoneer customer service and Global Payments

been using them for 6 months now with no problems, no change same thing every to weeks withdraw to my account in South Africa, then suddenly this last withdrawal is missing!! The service department keep telling me to wait 48 hrs, this after 7 days. Each time they tell me my query has been escalated and must wait 48 hrs., i am not sure if 48 hrs. is the same to them as it is to the rest of the world but it seems could be a month or two months or even a year!!! And each time you call them its a different reference number but you have to repeat yourself over and over again and I am not the only one with this problem. So I refuse to say or think that Payoneer is a **** but i am starting to rething