Worse customer service 😑

Worst service ever. 😒 I took a contract with payjoy through MTN the guy who was assisting me at mtn explained how its works and we reached an agreement that I will pay weekly wich is wat I've been doing until 21-03-23 I went to do the payment at the outlet but for whatever reason payjoy blocked 🚫 my phone even though the payment was done. The phone was blocked on 21-03-23 around 20h00 0n 22nd I went to mtn whr a bought the phone to explain that I made payment but the phone is blocked 🚫 the lady at mtn assisted me by calling payjoy, I spoke to a guy I think his name is David, he explained that he can see that u made payment but doesn't know why the phone is blocked, he further said that unblocking the phone will take few hours which I gave him time I left the phone at mtn, to my disappointment when I went back to take the phone back to find it was still unblocked now they making me speak with a different agent whom they didn't even update on what's going on her Nam is kholiwe or kholiswa she wanted me to update her on what's going on sk I went furious whiles I was still venting she hang up the phone on me.... within a minute a guy called his name is thabiso he tried to assist me on. How unblock the phone. Telling me the to do the things he already sent to the lady at mtn that didn't unblock the phone he later said coz we not seem to be winning his gna request a technician to come on the 23rd to unblock the phone. On the 23rd I went to mtn at 12h00 to find that the was no technician sent. Mtn manager was there he told me he will try to unblock the phone so I had to come back later to find that now they have to flash the phone like delete everything 🙄 😒 but he said that he backed up everything on Samsung cloud so i had to go back n wait for my phone only to find it at 18h00 with most of my app and music not restored now I'm stucked with restoring. What's worse in this whole situation they always made me feel like it's my fault the phone is locked I didn't even get an explanation why it was locked in a first place or get an apology for that matter 🤔 no no no I'm left with sorting myself out kn how to restore my apps without any explanation. I'm beyond ****ed