When I took the phone in July, I was told it will be R702, but the phone gets locked every

Hi Siphokazi,

Thank you for reaching out to PayJoy and giving us the opportunity to clarify how our payment options work.

Your first installment is due within 7 days of receiving your device. To accommodate your financial needs, PayJoy offers both weekly and monthly payment options, allowing you to choose the schedule that best suits your budget.

Please note that the PayJoy app initially displays the minimum payment amount, which corresponds to the weekly payment option. This is because PayJoy operates on a pay-as-you-go basis, allowing you to maintain access to your device through regular payments.

If you prefer to make monthly payments, you will need to select and complete the monthly payment amount through the app first. Once the payment has been successfully processed, your payment schedule will switch to the monthly option, with subsequent installments due every 30 days. If you continue with weekly payments, your next installment will be due every 7 days.

You also have the flexibility to switch between weekly and monthly payment options through the app without needing to contact our support team.

We hope this explanation provides clarity on how the payment options work. Should you require any further assistance, please do not hesitate to contact us through the PayJoy app.

Thank you for choosing PayJoy.