Waiting forever -Paid up letter- *********** Call centre

i have paid in full my phone contract with Pay joy and have been calling for Paid up letter as its affecting my ITC showing Arears, i have called the call centre 3 rtimes and promised it will be sent in 2 hours, nothing has happened.

i ncalled again spoke to Mahlatsi and have asked to speak to team leader he putted the phone on the side and come back to lie and said teamleaders are unavable, wht kind of business is Pay joy running, with *********** call centre agents????

this is affecting my job as i work for the bank with life transactions, my job desctription does not allow me to be in arreas wuth my debs

please HEEEEEELLLLLLLLPPPPP!!!!!!