Hellopeter
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MS
Micheal S

1 reviews | Active since Oct 2012

16 Sept 2025, 20:01

Waiting for Response after 7 months

Thanks for clarifying 👌. Let’s make the Hello Peter complaint short, sharp, and clear — mentioning the scratched, second-hand phone, your March 2025 complaint, and the fact that you’re still waiting for proper feedback.

Here’s a punchy version you can use:

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Complaint:

In March 2025, I wrote an email complaining that the company exchanged my brand-new phone for a second-hand phone in a bad state, full of scratches. Since then, I have only received one acknowledgement of my complaint, but no proper feedback or resolution.

This is unacceptable. I paid for a new device, not second-hand, and the company continues to ignore my concerns. I demand urgent action — either a brand-new replacement or a full refund.

0
Replies (5)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply17 Sept 2025, 17:50
Official
Hi Micheal S,

Thank you for highlighting this issue. 

 We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer. 

We tried reaching out to you by phone to address the matter but were unable to connect. Kindly let us know a suitable time for another attempt, or you’re welcome to reach us through your PayJoy app whenever it's most convenient for you.

We truly appreciate your patience and the chance to clear things up.

Warm Regards,
Payjoy
MS
Micheal S's update18 Sept 2025, 13:38
Reviewer Update


Subject: Dispute Not Resolved – Case Cannot Be Closed

Dear PayJoy Team,

I have received your message stating that my case has been closed. However, I must strongly object because my matter has not been resolved. Closing the case without addressing my concerns is unfair and unacceptable.

I expect this issue to be properly investigated and resolved. Please reopen my case and provide me with a clear way forward.

Kind regards,


Michael Sofohlo


Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply18 Sept 2025, 16:22
Official
Dear Micheal S,

Thank you for bringing this matter to our attention.

I understand there has been some confusion regarding your dispute, and I sincerely apologize for any inconvenience this may have caused.

We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.

Thank you for your understanding, and we appreciate the opportunity to clarify this matter.

Best Regards,
Payjoy
MS
Micheal S's update18 Sept 2025, 16:51
Reviewer Update
As per our telephonic conversation about an hour ago ,I did mention to you'll that I do not discuss this matter telephonically, I have been telling you to stop calling me ,reason is that I learnt from a experience that your company is not trustworthy.I complained on email and expect you to do the same .

It was so easy for you to go and Blaclist me without resolving the issue and even that blacklisting proper channels were not followed which another matter on its own .

If you willing to resolve this ,we talk on email .

I thank you .



MS
Micheal S's update29 Sept 2025, 13:54
Reviewer Update

Dear PayJoy Team,



I am writing to urgently request the following, which I am entitled to under South African law:

1. A copy of the contract I signed for the Huawei phone that was returned to you.


2. All documentation and processes followed before blacklisting me with the Credit Bureaus, including:

Any Section 129 notice (final demand)

Any Section 130 notice

Proof of when and where these notices were sent




Under the National Credit Act, you are required to provide these documents before listing a consumer at the Credit Bureaus. To date, I have not received them despite requesting this two weeks ago.

I am also copying X Repo from Moja Love to intervene in this matter. I have requested that my name be uplifted from the Credit Bureaus immediately, and thereafter, we can proceed to resolve the underlying issues regarding the phone.

Please email all requested documentation to me without further delay on my email .

Failure to provide these documents constitutes a breach of the law and will be included in my formal Goods and Services Ombud.

I expect your full response immediately.

Regards,
Michael