Very poor customer service

Good day. My name is Sphamandla Mxolisi Nkabinde with the following contact details. ID number *** and contact number ***. I am a loyal customer with Payjoy for the past 2 years now. I have been treated poorly by one their agents his name is Mduduzi Motloung. When I first contacted him I told him from the start that can I speak to Nkanyezi but he refused to transfer me to him and he was insisting on helping me while I knew very well that he won't be able to help me. He denied me the chance to raise my concerns with Nkanyezi and after that he told me that he is not available and he hang up the chats on me just like that. What I will say to Payjoy is if you keep people like Mduduzi on your business you won't get anywhere because he doesn't know how to treat customers. I was once an agent before but I have denied customers to speak to my manager if can't do something for them but he literally denied that chance to speak to someone who is above him. So I will say treated poorly by him as if I am nothing.

Thanks Sphamandla