VERY BAD SERVICE

Dear PayJoy Team,

I hope this message finds you well.

I am writing to express my frustration regarding an unpleasant experience I have had with your agents concerning the payment for my phone. On the morning of my payment, I made a payment of $156. I asked your agents to update me on my phone, but unfortunately, they have been unable to assist me.

I have already sent proof of my payment, yet they insist that I must go to the bank to obtain additional proof of payment. This request is extremely inconvenient for me, as I have a newborn baby and cannot travel to the bank at this time.

I would greatly appreciate it if you could address this matter urgently. My payment reference is ***.

For any further communication, please feel free to reach me at my contact number: ***.

Thank you for your attention to this matter, and I look forward to your prompt response.

Best regards, Palesa Thulo