RL
RETHABILE L
1 reviews | Active since Apr 2025
08 Apr 2025, 09:20
utterly frustrated
A day after posting my review on HelloPeter, PayJoy finally managed to contact me and confirmed that they had indeed failed to reach out to me within their stipulated 30-day period, as per their internal policy. I was advised to obtain confirmation that the contract had been cancelled on their end.
However, on the 7th of April, I received yet another email from Nompumelelo, this time attaching a spreadsheet of phone records — despite my clear request for a recording of the call. This once again delays the resolution of the matter, when the focus should be on cancelling the contract, especially given that PayJoy only took action four months later instead of within the 30-day period required by their own internal processes.
I am utterly frustrated that this issue has been ongoing for so long simply because PayJoy refuses to acknowledge their failure to comply with their internal procedures. It is unacceptable that I now have to suffer the consequences of staff failing to follow company policy — an issue that is no fault of my own.
Helpful (0)
Replies (3)0
Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
09 Apr 2025, 11:39Hi Rethabile L,
We appreciate you bringing this to our attention.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy.
We appreciate you bringing this to our attention.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy.
Best regards,
Payjoy SA (Pty) Ltd's reply09 Apr 2025, 11:39
Official
Hi Rethabile L,
We appreciate you bringing this to our attention.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy.
We appreciate you bringing this to our attention.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy.
Best regards,
RL
RETHABILE L's updateReviewer Update
09 Apr 2025, 12:10 Good day,
I am struggling to understand why there is reluctance to simply respond via email when a phone call has not been successful. There are various means of communication available — email and text messaging being the most effective, especially when phone calls are missed and your entity has no proper contact number for one to return a call.
It is unreasonable to expect customers to be available for calls without alternative means of communication or proper channels for follow-up.
I am quite exhausted by the level of inefficiency and lack of compliance within this company. Once again — kindly revert to me with confirmation of cancellation of this contract. Please refrain from further communicating about the PIN blocking or device issues — that is an internal matter that has no bearing on me, and I will not accept my name being used to justify internal inaccuracies.
Awaiting written confirmation of cancellation.
Regards,
Rethabile
I am struggling to understand why there is reluctance to simply respond via email when a phone call has not been successful. There are various means of communication available — email and text messaging being the most effective, especially when phone calls are missed and your entity has no proper contact number for one to return a call.
It is unreasonable to expect customers to be available for calls without alternative means of communication or proper channels for follow-up.
I am quite exhausted by the level of inefficiency and lack of compliance within this company. Once again — kindly revert to me with confirmation of cancellation of this contract. Please refrain from further communicating about the PIN blocking or device issues — that is an internal matter that has no bearing on me, and I will not accept my name being used to justify internal inaccuracies.
Awaiting written confirmation of cancellation.
Regards,
Rethabile
RL
RETHABILE L's update09 Apr 2025, 12:10
Reviewer Update
Good day,
I am struggling to understand why there is reluctance to simply respond via email when a phone call has not been successful. There are various means of communication available — email and text messaging being the most effective, especially when phone calls are missed and your entity has no proper contact number for one to return a call.
It is unreasonable to expect customers to be available for calls without alternative means of communication or proper channels for follow-up.
I am quite exhausted by the level of inefficiency and lack of compliance within this company. Once again — kindly revert to me with confirmation of cancellation of this contract. Please refrain from further communicating about the PIN blocking or device issues — that is an internal matter that has no bearing on me, and I will not accept my name being used to justify internal inaccuracies.
Awaiting written confirmation of cancellation.
Regards,
Rethabile
I am struggling to understand why there is reluctance to simply respond via email when a phone call has not been successful. There are various means of communication available — email and text messaging being the most effective, especially when phone calls are missed and your entity has no proper contact number for one to return a call.
It is unreasonable to expect customers to be available for calls without alternative means of communication or proper channels for follow-up.
I am quite exhausted by the level of inefficiency and lack of compliance within this company. Once again — kindly revert to me with confirmation of cancellation of this contract. Please refrain from further communicating about the PIN blocking or device issues — that is an internal matter that has no bearing on me, and I will not accept my name being used to justify internal inaccuracies.
Awaiting written confirmation of cancellation.
Regards,
Rethabile
Payjoy SA (Pty) Ltd's replyOfficial
18 Apr 2025, 09:31Hi RETHABILE L,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
Best regards,
Payjoy SA (Pty) Ltd's reply18 Apr 2025, 09:31
Official
Hi RETHABILE L,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
Best regards,