ZN
Zanoxolo N

1 reviews | Active since Jan 2019

08 Dec 2024, 06:54

Unprofessional and useless Company ever

My name is Zanoxolo Nyama, I rent a phone from this poor company called Payjoy, I was paying per week R336 for 6 months never missed payment make sure every Monday I make payment. My phone working perfectly and I was enjoying every moment. Now finished paying this phone not even a year after,1 month after I paid in full the phone performance get very poor I thought it's a temporary problem no I was lying to myself, it's a permanent thing. These this Payjoy app you can not uninstall I have tried more than 10 times, The worst part try to fix this issue with them one of the consultant told I must take in my phone for repairs and I must be responsible for the payment. This phone it's not even a year I started to rent this phone on 26 February 2024 the time 14:00. You guys poor service 0 not deserve even one rate star.

They can not even help me to remove this crazy Payjoy app on my phone.

Listening guys it hurts to pay something and you unemployed and you make sure you make payments R336 per week it's a lot.

Now I don't have installment now your useless phone not working always shows this app isn't not supporting..

Tell me please what must I do with this matter? Or DO YOU WANT ME TO TAKE ANOTHER NEW RENTAL PHONE!!!!!!

I AM SORRY YOUR SERVICE IT'S VERY POOR AND UNPROFESSIONAL..

0
Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply09 Dec 2024, 17:06
Official
 
Hi  Zanoxolo Nyama,
I’m happy we were able to sort the matter out during our call. 

We greatly value your patience and support during this time. Your insights play a crucial role in helping us enhance our services and provide clear communication for all our customers.

Should anything else come up, or if you need further assistance, please don’t hesitate to contact us.

Thanks again for your time and for allowing us to assist you.
Kind Regards,
PayJoy