Unhappy with payjoy

Hi, I am extremely dissatisfied with PayJoy’s service. My sister paid my R186 weekly installment last Wednesday, yet my phone only unlocked on Thursday. During that time, I missed important calls because when the phone is locked, it blocks all incoming calls. On top of that, if I don’t have data, the phone does not open at all.

I pay on time every week and expect uninterrupted service. Under the Consumer Protection Act (CPA) of South Africa, I have the right to fair, quality, and timely service. The delay in unlocking my phone and the inability to receive calls amounts to a failure to deliver the service I am paying for.

This situation has caused me serious inconvenience and potential financial loss. I am demanding:

1. A permanent fix to prevent delays in unlocking my phone.

2. An explanation for the payment delay.

3. Compensation for the service time lost.

If this is not resolved urgently, I will have no choice but to escalate the matter to the National Consumer Commission. Please treat this matter as urgent and respond today.