TM
Thulisile M
1 reviews | Active since Jul 2023
12 Jul 2023, 15:23
unhappy customer
I am so disappointed , they are not transparent with what you are signing in for bought Samsung Galaxy A14 for R3 300 but I ended up paying R5 100 no one told me about extra charges and consultants are unable to explain what are the charges for they failed to give me a breakdown of the difference, I understand the 30% deposit but the other amount is for what??? please BE TRANSPARENT WHEN WE SIGN IN WITH YOU GUYS !!! This was the first and last time I used payjoy very unhappy customer
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Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
22 Jul 2023, 18:25Good day,
Thank you for addressing your rental take-up concerns with us. We would like to apologize for any inconvenience that any misunderstandings would have caused you.
We appreciate that you allowed us to speak with you and reach a mutual understanding. As per our telephonic conversation, note that your current balance will be split into two payments. We do request that your forward your proof of payment once the payment has been made.
Once again, we would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
We thank you for being our loyal customer to PayJoy.
Regards,
PayJoy
Thank you for addressing your rental take-up concerns with us. We would like to apologize for any inconvenience that any misunderstandings would have caused you.
We appreciate that you allowed us to speak with you and reach a mutual understanding. As per our telephonic conversation, note that your current balance will be split into two payments. We do request that your forward your proof of payment once the payment has been made.
Once again, we would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
We thank you for being our loyal customer to PayJoy.
Regards,
PayJoy
Payjoy SA (Pty) Ltd's reply22 Jul 2023, 18:25
Official
Good day,
Thank you for addressing your rental take-up concerns with us. We would like to apologize for any inconvenience that any misunderstandings would have caused you.
We appreciate that you allowed us to speak with you and reach a mutual understanding. As per our telephonic conversation, note that your current balance will be split into two payments. We do request that your forward your proof of payment once the payment has been made.
Once again, we would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
We thank you for being our loyal customer to PayJoy.
Regards,
PayJoy
Thank you for addressing your rental take-up concerns with us. We would like to apologize for any inconvenience that any misunderstandings would have caused you.
We appreciate that you allowed us to speak with you and reach a mutual understanding. As per our telephonic conversation, note that your current balance will be split into two payments. We do request that your forward your proof of payment once the payment has been made.
Once again, we would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
We thank you for being our loyal customer to PayJoy.
Regards,
PayJoy