Unfair Credit Listing | Poor Support from PayJoy | Reported False Debt After Returned Device

In December 2024, I received a phone from PayJoy but returned it within 48 hours after reviewing the contract, which was not properly explained in-store. I contacted PayJoy immediately, spoke with a representative named Nkanyezi, and was told the matter would be resolved.

To this day, my credit report still shows an active PayJoy account with R2,964 owing for a phone I don’t have. My support ticket was closed with no outcome, and I’ve received debt collection threats from LWM Debt Recovery.

This is unacceptable, damaging my credit score and trust in your business. Fix this immediately.

Avelile