Unblock my phone

iM mozenzi phumzile Sophie hlalethwa my id number is *** Ive been calling you several times a out my phone I payed is still blocked it's been I week now the supervisor told me that there's nothing he can do please unblock my phone your service is so poor you don't care for customers my number is *** you are very cruel I tried everything you told me you just a **** my phone is Samsung a4 I'm admitted at the hospital