1 reviews | Active since Sept 2017
Terrible customer service
I would like to rate the terrible service provided my Reabetswe Mohale a few minutes ago. I requested her help because my phone has been blocked and i am unable to make an online payment via my banking app due to the device being locked. I am aware that my phone has been extended but i requested that my phone is unlocked just for an hour for me to access my banking app and pay. No empathy and emotion from her to show she understands and loves assisting customers she just gave me fact and failed to acknowledge my emotions and put herself in my shoes through empathy. I was happy with Payjoy until my interaction with her. Really disappointing! Customer service is so important. Please train your staff more so they dont sound robotic. Might as well speak to AI all the time if even humans are robots.
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your experience, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your experience, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
PayJoy,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
PayJoy,