Terrible customer service and a big ****

Payjoy has terrible customer service I took out a device last year the honor x7b on a 9months payback term after 2months of owning the phone I couldn't afford to continue the payment of the device and opt for cancellation I then went and started the cancelation process and took my phone back to celluciti in pristine condition they took images of the device and I was informed that payjoy will cancel the device within one month upon this being sent my device was not cancelled I queried about it on their whatsapp support chat and every time I queried I got different stories one being the phone has been collected and one the phone has not been collected or they just postpone the conversation to the next day and say they are looking into it after a year of handing back my phone they still have not cancelled it and ive been getting calls and threatening emails by debt collectors that I am responsible and need to pay my bill yet on payjoys T's and C's it states we can cancel at anytime with no negative credit impact no refunds on the payments you've already made and you will not be liable for the outstanding amount up till today I am still struggeling to get the contract cancelled and they've already handed me over to debt collectors this is terrible service and a **** and I do not advise you to take out any of these phone deals payjoy is offering rather to just pay cash on the device you are wanting. I aswell have the emails that were sent from the store Klerk one of them confirming that the device was collected.