TK
Tshiamo K

1 reviews | Active since Sept 2024

09 Jan 2026, 15:41

Technical issue of a non payjoy phone

Good day. Kindly assist with a issue i have. I mistakenly reinstalled a payjoy app on my phone attemping to track the balance and keep up with payments online for another device that i i currently have on contract with you and unfortunately my device is blocked and is reinitiating activation as if im purchasing it on credit as new device. My actual phone is a hisense e70 pro and it was on contract but i finished paying it off. The current phone on contract is an OPPO A3

I sent an an email to *** and received ticket number ***3. Kindly assist with removing this app on my hisense on your end I can provide all the necessary information needed.

This is an emergency and I would apprecieate if the matter is handled with urgency since the device is important in my line of work

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Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply12 Jan 2026, 18:04
Official
Hi Tshiamo K,

We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
Payjoy.