1 reviews | Active since Jan 2025
Salespeople who lie to get sales
I was mislead into buying this device and given the wrong price.
I went to total sports in springs mall on the 24th of October and one of the salesperson convinced me to buy a cellphone after mentioning mine is giving me problems. They showed me the Huawei Honr 7xc which was on special , and told me they can offer an affordable payment plan or option as I didn’t afford the full amount.
They said I will be paying R1000 for 3 months, I agreed because I thought it’s reasonable. When I got home my daughter saw that it is payjoy and ask me how much I will be paying and to also double check the payment period as she said it doesn’t make sense.
I went to pay my second instalment today and wanted to get more clarification, however I was shocked that a device that I was told was on special for less than R3000 is now R9000+ and that I was required to pay R1000 for more than 6 months.
I won’t be able to afford that, and would like to cancel the contact as they said they can’t assist. I believe the salespeople should be honest with customers and not just lie to make a final sale.
Had I knew the information I found out today then I wouldn’t have bothered myself with the trouble, as I know my financial difficulties. I am single stay at home woman, so every penny counts and I can’t spend R9000 on just a device.
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
Kind Regards,
Payjoy
