RD
Raymondt D
1 reviews | Active since Jun 2019
10 Sept 2026, 07:32
SAD STATE OF AFFAIRS WITH PAYCRY
When you go to collect your phone, you are required to make an initial payment. That payment never reflects on one statement. It must be considered a payment against the contract but does not. Then when you want to make a payment, there system is off and instantly you are blocked out from your phone, not being able to make a payment at all. This is a sad state of affairs if you consider that you are paying double for your phone under which you do not have the full access to your phone and the software they use is continuously interrupting the phone.
Helpful (0)
Replies (5)0
Replies (5)
Payjoy SA (Pty) Ltd's replyOfficial
10 Sept 2026, 10:37Hi Raymond D
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best regards,
Payjoy
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best regards,
Payjoy
Payjoy SA (Pty) Ltd's reply10 Sept 2026, 10:37
Official
Hi Raymond D
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best regards,
Payjoy
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best regards,
Payjoy
RD
Raymondt D's updateReviewer Update
10 Sept 2026, 10:53It is important to clarify that my comment should not be interpreted as a compliment. Rather, it highlights a concern that the matter was not fully understood. Your response appears to rely on assumption rather than a careful reading of the original instruction. I strongly recommend that you re‑read the content to ensure accurate comprehension before proceeding further.
RD
Raymondt D's update10 Sept 2026, 10:53
Reviewer Update
It is important to clarify that my comment should not be interpreted as a compliment. Rather, it highlights a concern that the matter was not fully understood. Your response appears to rely on assumption rather than a careful reading of the original instruction. I strongly recommend that you re‑read the content to ensure accurate comprehension before proceeding further.
Payjoy SA (Pty) Ltd's replyOfficial
10 Sept 2026, 11:22Good day,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at *** or via the chat option in your PayJoy app.
Kind regards,Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at *** or via the chat option in your PayJoy app.
Kind regards,Customer Experience RepresentativeThe Payjoy Team
Payjoy SA (Pty) Ltd's reply10 Sept 2026, 11:22
Official
Good day,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at *** or via the chat option in your PayJoy app.
Kind regards,Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at *** or via the chat option in your PayJoy app.
Kind regards,Customer Experience RepresentativeThe Payjoy Team
RD
Raymondt D's updateReviewer Update
10 Sept 2026, 13:38It does not help whatsoever as my take on this matter is there is a deliberate attempt to hide payments and not account for them. I will enge with a much more formal notice.
RD
Raymondt D's update10 Sept 2026, 13:38
Reviewer Update
It does not help whatsoever as my take on this matter is there is a deliberate attempt to hide payments and not account for them. I will enge with a much more formal notice.
Payjoy SA (Pty) Ltd's replyOfficial
10 Sept 2026, 14:39 Good day,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at *** or via the chat option in your PayJoy app.
Kind regards,Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at *** or via the chat option in your PayJoy app.
Kind regards,Customer Experience RepresentativeThe Payjoy Team
Payjoy SA (Pty) Ltd's reply10 Sept 2026, 14:39
Official
Good day,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at *** or via the chat option in your PayJoy app.
Kind regards,Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at *** or via the chat option in your PayJoy app.
Kind regards,Customer Experience RepresentativeThe Payjoy Team