NK
Nonhlanhla K

1 reviews | Active since Sept 2011

13 Jul 2023, 10:47

return of services due to unclear terms and condition

Consumer infringement of rights According to consumer's act there is a cool off period of 7 days in which a customer can return goods for any reason specified or not, note that I am taking this forward legally as I have a right to return the goods and I am eligible for a full refund

Furthermore even purchasing a car on debit allows the customer to have flexible payment option that reduces the term or interest, its sad that this company sells goods to everyone on very high interest, including pensioners using their last money

0
Replies (2)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply21 Jul 2023, 16:28
Official
Good day,
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.

We appreciate that you allowed us to speak with you and reach a mutual understanding. 
We have assigned one of our well trained superiors to execute the matter. 

Please note we will be in contact with you throughout the matter until it has been resolved.  

Regards,
PayJoy
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply25 Jul 2023, 17:06
Official
Good day,

Thank you for allowing us to speak with you and resolve the matter. 

As promised, we were able to find a resolution to your escalation. 

Please be aware that your refund has been processed. Payment takes 3-5 working days to reflect on your account.

We would like to apologize for any inconvenience that any misunderstandings would have caused you.

Thank you for being our loyal customer 

Rgards,
PayJoy