sM
sindiswa M
1 reviews | Active since Nov 2020
10 Jan 2024, 09:57
Remove the Credit Inquiry that was wrongfully added on my profile!!
I took a phone and canceled the contract same month for personal reasons. I also submitted all paperwork yet I got a notification that a credit inquiry has been added on my profile. When I called payjoy the lady confirmed thar they got everything & the phone was in good condition but my cancelation request was not attended. I was told to expect a call from their finance department after 72 hours, I have been waiting since. This happened in November... The credit inquiry limits my chances of getting hired for a post I app**** for. I hate payjoy with passion, they are messing with my employment prospects!!!
Helpful (0)
Replies (3)0
Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
13 Jan 2024, 11:15Good day,Sindiswa
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
As per our telephonic conversation today at 11:00 we would like to apologize for the service received regarding your cancellation query.
We appreciate that you allowed us to speak with you and reach a mutual understanding.
Should you wish to speak to us, do not hesitate to contact us on: *** or ***
We thank you for being our loyal customer to PayJoy.
Kind regards,Customer Experience Representative
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
As per our telephonic conversation today at 11:00 we would like to apologize for the service received regarding your cancellation query.
We appreciate that you allowed us to speak with you and reach a mutual understanding.
Should you wish to speak to us, do not hesitate to contact us on: *** or ***
We thank you for being our loyal customer to PayJoy.
Kind regards,Customer Experience Representative
Payjoy SA (Pty) Ltd's reply13 Jan 2024, 11:15
Official
Good day,Sindiswa
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
As per our telephonic conversation today at 11:00 we would like to apologize for the service received regarding your cancellation query.
We appreciate that you allowed us to speak with you and reach a mutual understanding.
Should you wish to speak to us, do not hesitate to contact us on: *** or ***
We thank you for being our loyal customer to PayJoy.
Kind regards,Customer Experience Representative
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
As per our telephonic conversation today at 11:00 we would like to apologize for the service received regarding your cancellation query.
We appreciate that you allowed us to speak with you and reach a mutual understanding.
Should you wish to speak to us, do not hesitate to contact us on: *** or ***
We thank you for being our loyal customer to PayJoy.
Kind regards,Customer Experience Representative
sM
sindiswa M's updateReviewer Update
22 Feb 2024, 19:41Only God knows what you guys were apologizing for here coz a month later nothing has been done about my situation. I am taking this to the ombudsman now. Calling your contact center doesn't help anyhow coz everytime I call I have to explain the same thing again coz they are clueless about my situation.
sM
sindiswa M's update22 Feb 2024, 19:41
Reviewer Update
Only God knows what you guys were apologizing for here coz a month later nothing has been done about my situation. I am taking this to the ombudsman now. Calling your contact center doesn't help anyhow coz everytime I call I have to explain the same thing again coz they are clueless about my situation.
Payjoy SA (Pty) Ltd's replyOfficial
23 Feb 2024, 16:05Good day,Sindiswa
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
We appreciate that you allowed us to speak with you and will call you back as per your request after an hour.
Should you require any further assistance, we are available to chat on *** or you can email us at ***
Kind regardsCustomer Experience Representative
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
We appreciate that you allowed us to speak with you and will call you back as per your request after an hour.
Should you require any further assistance, we are available to chat on *** or you can email us at ***
Kind regardsCustomer Experience Representative
Payjoy SA (Pty) Ltd's reply23 Feb 2024, 16:05
Official
Good day,Sindiswa
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
We appreciate that you allowed us to speak with you and will call you back as per your request after an hour.
Should you require any further assistance, we are available to chat on *** or you can email us at ***
Kind regardsCustomer Experience Representative
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
We appreciate that you allowed us to speak with you and will call you back as per your request after an hour.
Should you require any further assistance, we are available to chat on *** or you can email us at ***
Kind regardsCustomer Experience Representative