Refund was not paid ...

Hi Lolita,

Thank you for highlighting this issue. 

I understand there may be some confusion surrounding your refund, and I truly apologize for any trouble this has caused. 

We tried reaching out to you by phone to address the matter, but were unable to connect. Kindly let us know a suitable time for another attempt, or you’re welcome to reach us through your PayJoy app whenever it's most convenient for you.

We truly appreciate your patience and the chance to clear things up.

Warm Regards,
Payjoy