SM
Siphosethu M
1 reviews | Active since Sept 2024
19 Sept 2024, 11:16
Refund delayed for 6 weeks and haven’t received non yet
*1/5 Stars - Unacceptable Delay and Poor Customer Service*
"I've had the misfortune of dealing with Payjoy's refund process, and it's been a nightmare! After sending incorrect phone, they:
- Asked for 3-month bank statements (Weeks 2-3) - Requested proof of account from banker (Week 4) - Promised refund within 5 working days (Week 5) - Failed to deliver, now 6 weeks overdue!
Despite cooperating fully, I've received empty promises and silence. Unacceptable!
*Beware:* Payjoy's refund process is inefficient, and customer service lacks empathy.
*Recommendation:* Avoid Payjoy unless you're prepared for frustration.
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Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
10 Oct 2024, 16:04Dear Siphosethu Alfred Mendile,
Thank you for taking the time to share your experience. We sincerely apologize for the delays and frustration you’ve encountered during the refund process. This is not the level of service we aim to provide, and we understand how disappointing this must be for you.
Your feedback is invaluable, and we’re actively working to improve our processes to prevent similar issues in the future. I'm happy to inform you that the refund has been processed. If this is incorrect, please get in touch with us at ***
Best regards,
PayJoy.
Thank you for taking the time to share your experience. We sincerely apologize for the delays and frustration you’ve encountered during the refund process. This is not the level of service we aim to provide, and we understand how disappointing this must be for you.
Your feedback is invaluable, and we’re actively working to improve our processes to prevent similar issues in the future. I'm happy to inform you that the refund has been processed. If this is incorrect, please get in touch with us at ***
Best regards,
PayJoy.
Payjoy SA (Pty) Ltd's reply10 Oct 2024, 16:04
Official
Dear Siphosethu Alfred Mendile,
Thank you for taking the time to share your experience. We sincerely apologize for the delays and frustration you’ve encountered during the refund process. This is not the level of service we aim to provide, and we understand how disappointing this must be for you.
Your feedback is invaluable, and we’re actively working to improve our processes to prevent similar issues in the future. I'm happy to inform you that the refund has been processed. If this is incorrect, please get in touch with us at ***
Best regards,
PayJoy.
Thank you for taking the time to share your experience. We sincerely apologize for the delays and frustration you’ve encountered during the refund process. This is not the level of service we aim to provide, and we understand how disappointing this must be for you.
Your feedback is invaluable, and we’re actively working to improve our processes to prevent similar issues in the future. I'm happy to inform you that the refund has been processed. If this is incorrect, please get in touch with us at ***
Best regards,
PayJoy.