EP
Elizabeth P

1 reviews | Active since Jul 2023

08 Jul 2023, 09:24

Pure dissatisfaction and disappointment

I wish I'd seen the reviews and knew what I know now before purchasing a phone with payjoy, I'm very angry and disappointed with being mislead by the word "layby" this is no f*ng layby it's a contract with no benefits. How can you sell Samsung Galaxy A04s worth R3000 for R5850? That's double the price while it's made to be believed that it's a layby, do you guys even know what a layby means. Please be upfront with people so that they know what they put themselves into. I didn't even know that I won't get a refund if I return this phone. I bought it yesterday haven't touched it because of dissatisfied and disappointed I am, a new phone is supposed to bring joy to a person not misery and anger and so much disappointmet. You guys are ripping us off you are robbing us on brought day light.

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Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply31 Jul 2023, 16:01
Official
Good day,
Thank you for taking the time to share your concerns with us.  We apologize for the inconvenience that this has caused you. 

We have been tried to contact you on *** with no success. 
PayJoy enters into a rental agreement with you for the time and payment intervals that you chose.

The amount that you pay depends on the phone that you take and once you have made all your rental payments, you become the owner of the phone. You can chose to make your rental payments weekly or monthly over 3, 6 or 9 months. 
May you please provide your alternative number we can use to contact you regarding the matter. 

Should you wish to speak to us directly do not hesitate to contact us on: ***  or *** 
Kind Regards,The Payjoy Team