NK
Nompumelelo K
1 reviews | Active since Jun 2018
11 May 2026, 16:49
Poor service from support
Very disappointed with Payjoy. Poor communication, talking to the robot, it keeps asking the same thing. It kept saying wrong ID. Eventually transferred to Siphesihle, she also couldn't help. Just a minor thing to change my account to monthly payment 🙃 I get paid on the last day of the month, they want me to pay weekly.
Helpful (0)
Replies (3)0
Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
11 May 2026, 17:40Hi, Nompumelelo K.
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your payment term, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
It seems there’s been some misunderstanding regarding your payment term, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply11 May 2026, 17:40
Official
Hi, Nompumelelo K.
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your payment term, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
It seems there’s been some misunderstanding regarding your payment term, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Kind Regards,
Payjoy
NK
Nompumelelo K's updateReviewer Update
11 May 2026, 18:26Please call me tomorrow at 9am. Never will I use your App, It's not user friendly. No missed calls on my phone. I wonder if you have the correct number because you couldn't even recognize my ID on your App.
NK
Nompumelelo K's update11 May 2026, 18:26
Reviewer Update
Please call me tomorrow at 9am. Never will I use your App, It's not user friendly. No missed calls on my phone. I wonder if you have the correct number because you couldn't even recognize my ID on your App.
Payjoy SA (Pty) Ltd's replyOfficial
12 May 2026, 14:11Hi, Nompumelelo K.
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your payment term, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
It seems there’s been some misunderstanding regarding your payment term, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply12 May 2026, 14:11
Official
Hi, Nompumelelo K.
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your payment term, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
It seems there’s been some misunderstanding regarding your payment term, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Kind Regards,
Payjoy