Poor Service

Very disappointed with PayJoy’s after-sales service

PayJoy was very quick and efficient when it came to collecting their money, but unfortunately the same urgency does not seem to apply when it comes to updating the credit bureaus.

I paid my PayJoy account in full last month and received a settlement letter confirming that the account had been settled. However, my credit profile is still showing PayJoy as overdue by R3,300, with an instalment of R135.

This is extremely frustrating because I have already fulfilled my obligation and have proof that the account was settled. PayJoy should be just as quick to notify the credit bureaus that the account has been paid as they were to collect the money.

I understand that credit bureau updates may take some time, but customers should not be left carrying an incorrect overdue status after settling their account.

I expect PayJoy to urgently submit the correct information to the relevant credit bureaus and ensure that my account reflects as settled/paid up.