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Sara S'bongile

1 reviews | Active since May 2024

06 Sept 2024, 10:29

POOR SERVICE

I AM VERY DISAPPOINTED WITH PAYJOY , I WENT TO ACKERMANS YESTERDAY 05 SEPTEMBER 2024 EVERYTHING STARTED FINE WITH THE PAYJOY PROCESS I WANTED TECNO POP 7 , ON DISPLAY IT WAS R1499 I WAS ASKED TO PAY R210 DEPOSIT I DID , THEN PAY AN INSTALMENT OF R486 SAMETIME WHILE THE CASHIER WAS BUSY PROCESS THE SECOND PAYMENT OF R486 WOW THE PHONE I WANT HAS +PLUS MORE BUT FROM PAYJOY SYSTEM IT DOES NOT SHOW+PLUS MORE, FROM 12:50 I WAS THERE FOR NOTHING UNTIL 13:50 MY LUNCH WAS FINISHED FOR NOTHING, I TOLD THE LADY THAT THEY SHOULD REFUND ME MY R210 BACK , SHE SAID PAYJOY WILL PAY IT BACK AFTER 7 DAYS I DON'T UNDERSTAND WHY IS SO DIFFICULT FOR PAYJOY TO REFUND ME SAME-DAY. I FOUND THE PAYJOY SERVICE POOR REALLY I GO WITHOUT HAVING THE PHONE AND WITHOUT HAVING MY R210 BACK. I WAS SO DISAPPOINTED AND I AM REALLY NOT HAPPY ABOUT WHAT HAPPENED YESTERDAY

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Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply11 Oct 2024, 14:15
Official
 Dear Sara Sbongile,

Thank you for reaching out and sharing your feedback with us.

We sincerely apologize for the unpleasant experience you encountered and the lack of urgency during the sales process. We regret losing you as a customer and wish to make things right.

We have made several attempts to follow up on your refund, and we hope you have received it promptly. Providing a seamless experience from the sale process to your overall journey with us is our top priority.

Thank you for your understanding, and we wish you all the best.

Best regards, 
PayJoy