TM
Thembelihle M
1 reviews | Active since Feb 2023
31 Jan 2024, 18:19
Poor customer service
The most poorest customer service I have ever experienced. Today I paid my first installment for a phone that I purchased on the 25th of January 2024. My phone is still requesting for a password, which I do not have, I called customer service to ask them to reset the password so that I am able to gain access again but I did received a dismal response from the consultant. I personally would be surprised if I received a response from them.
I strongly advice against taking a cellphone contract against PayJoy as the customer service has *********** people.
Helpful (0)
Replies (3)0
Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
02 Feb 2024, 14:08Good day,
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
Please be advised that you will have to return the device to the store so that they can book the device for repairs.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
Please be advised that you will have to return the device to the store so that they can book the device for repairs.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Customer Experience RepresentativeThe Payjoy Team
Payjoy SA (Pty) Ltd's reply02 Feb 2024, 14:08
Official
Good day,
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
Please be advised that you will have to return the device to the store so that they can book the device for repairs.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
Please be advised that you will have to return the device to the store so that they can book the device for repairs.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Customer Experience RepresentativeThe Payjoy Team
TM
Thembelihle M's updateReviewer Update
02 Feb 2024, 16:01I sent my phone for repairs on Wednesday at the Nicolway office, I am still waiting for feedback.
TM
Thembelihle M's update02 Feb 2024, 16:01
Reviewer Update
I sent my phone for repairs on Wednesday at the Nicolway office, I am still waiting for feedback.
Payjoy SA (Pty) Ltd's replyOfficial
07 Feb 2024, 08:00Good day, Thembelihle
We would like to apologize for the overall service experience received.
Please be advised that i will have a look on to your profile and advise accordingly.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received.
Please be advised that i will have a look on to your profile and advise accordingly.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Customer Experience RepresentativeThe Payjoy Team
Payjoy SA (Pty) Ltd's reply07 Feb 2024, 08:00
Official
Good day, Thembelihle
We would like to apologize for the overall service experience received.
Please be advised that i will have a look on to your profile and advise accordingly.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received.
Please be advised that i will have a look on to your profile and advise accordingly.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Customer Experience RepresentativeThe Payjoy Team