AE
ABDUL-KADER EBRAHIM
1 reviews | Active since Jun 2015
25 Jan 2026, 19:34
Phone paid I'm full but not updated
I had a phone with payjoy it was paid up.more then a year ago but it stll.shows on my credit profile as not paid and also payjoy is declining me form.takeing a new phone most likely because of this I'm very unhappy
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Payjoy SA (Pty) Ltd's replyOfficial
27 Jan 2026, 09:28Hi Abdul-kader E,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the credit profile, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the credit profile, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply27 Jan 2026, 09:28
Official
Hi Abdul-kader E,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the credit profile, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the credit profile, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy