SM
SILVER M
1 reviews | Active since Sept 2018
21 Oct 2024, 12:06
Phone Lock
I paid for my account on the 17 October 2024 but since the phone is still locked. And when I sent the proof of payment to their address which is ***. I am getting no reply. Even the one that is *** no reply. Below is my proof of payment.
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Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
04 Nov 2024, 16:53Dear Mpo Silver Mokwena,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the payment allocation query, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards
Payjoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the payment allocation query, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards
Payjoy
Payjoy SA (Pty) Ltd's reply04 Nov 2024, 16:53
Official
Dear Mpo Silver Mokwena,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the payment allocation query, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards
Payjoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the payment allocation query, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards
Payjoy