GZ
Glory Z
1 reviews | Active since Nov 2025
02 Nov 2025, 13:31
Payment query
I am experiencing a bad service with Payjoy. I've never missed a payment nor my phone closed due to none payment to show that Payjoy received all my payments yet they acting as if I've missed a payment on the 02 May 2025. Even after providing my bank statement to show I've paid and have been paying my monthly payments. My last payment was supposed to be on the 4th of November which I've paid already yesterday but their saying my last payment is on the 4th of December. This is daylight *******. People must know that when taking phones with Payjoy is a risk. More who have taken phone with them should check their contracts and their payment history to check and verify of they were not ******. Because wow ay
Helpful (0)
Replies (5)0
Replies (5)
Payjoy SA (Pty) Ltd's replyOfficial
03 Nov 2025, 13:30Dear Glory Z,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding your payment, and I sincerely apologise for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
Payjoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding your payment, and I sincerely apologise for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply03 Nov 2025, 13:30
Official
Dear Glory Z,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding your payment, and I sincerely apologise for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
Payjoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding your payment, and I sincerely apologise for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
Payjoy
GZ
Glory Z's updateReviewer Update
03 Nov 2025, 16:24Good day
I was contacted by Noanyezi if I got his name right and he told me that he will escalate the matter as he did September when I first lodge my complaint. He tried his level best then to resolve this issue but still it's unresolved. As soon as after paying for November which is supposed to be my last payment I lodged the complaint again. By the look of things and from the communication with your different representatives, it shows I won't get helped. I am so disappointed because money doesn't come from trees. I work hard for this money and paying extra money because payjoy doesn't have a way to track our payments as customers it's frustrating. Why have different options for payments if you can't keep track? What was going to happen if I hadn't pay with my bank account have the payments reflecting on my statement? This is so disappointing.
I don't want to lie, I am frustrated and I regret taking a phone with you guys. R403 it might be change for you but for me isn't. I am so disappointed. I'll surely share my experience with others. People who has lease with payjoy should check up on their payments because wow, how many have been through the same Experience as I have without noticing. No guys. No
I was contacted by Noanyezi if I got his name right and he told me that he will escalate the matter as he did September when I first lodge my complaint. He tried his level best then to resolve this issue but still it's unresolved. As soon as after paying for November which is supposed to be my last payment I lodged the complaint again. By the look of things and from the communication with your different representatives, it shows I won't get helped. I am so disappointed because money doesn't come from trees. I work hard for this money and paying extra money because payjoy doesn't have a way to track our payments as customers it's frustrating. Why have different options for payments if you can't keep track? What was going to happen if I hadn't pay with my bank account have the payments reflecting on my statement? This is so disappointing.
I don't want to lie, I am frustrated and I regret taking a phone with you guys. R403 it might be change for you but for me isn't. I am so disappointed. I'll surely share my experience with others. People who has lease with payjoy should check up on their payments because wow, how many have been through the same Experience as I have without noticing. No guys. No
GZ
Glory Z's update03 Nov 2025, 16:24
Reviewer Update
Good day
I was contacted by Noanyezi if I got his name right and he told me that he will escalate the matter as he did September when I first lodge my complaint. He tried his level best then to resolve this issue but still it's unresolved. As soon as after paying for November which is supposed to be my last payment I lodged the complaint again. By the look of things and from the communication with your different representatives, it shows I won't get helped. I am so disappointed because money doesn't come from trees. I work hard for this money and paying extra money because payjoy doesn't have a way to track our payments as customers it's frustrating. Why have different options for payments if you can't keep track? What was going to happen if I hadn't pay with my bank account have the payments reflecting on my statement? This is so disappointing.
I don't want to lie, I am frustrated and I regret taking a phone with you guys. R403 it might be change for you but for me isn't. I am so disappointed. I'll surely share my experience with others. People who has lease with payjoy should check up on their payments because wow, how many have been through the same Experience as I have without noticing. No guys. No
I was contacted by Noanyezi if I got his name right and he told me that he will escalate the matter as he did September when I first lodge my complaint. He tried his level best then to resolve this issue but still it's unresolved. As soon as after paying for November which is supposed to be my last payment I lodged the complaint again. By the look of things and from the communication with your different representatives, it shows I won't get helped. I am so disappointed because money doesn't come from trees. I work hard for this money and paying extra money because payjoy doesn't have a way to track our payments as customers it's frustrating. Why have different options for payments if you can't keep track? What was going to happen if I hadn't pay with my bank account have the payments reflecting on my statement? This is so disappointing.
I don't want to lie, I am frustrated and I regret taking a phone with you guys. R403 it might be change for you but for me isn't. I am so disappointed. I'll surely share my experience with others. People who has lease with payjoy should check up on their payments because wow, how many have been through the same Experience as I have without noticing. No guys. No
Payjoy SA (Pty) Ltd's replyOfficial
04 Nov 2025, 14:35Dear Glory Z,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply04 Nov 2025, 14:35
Official
Dear Glory Z,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
GZ
Glory Z's updateReviewer Update
04 Nov 2025, 20:34Greetings,
I hope this message finds you well and in good spirits. As I not one to normally complain, I believe it is only fair to provide feedback after one has complaint.
Finally Payjoy came with a resolution to my query. The Payjoy management with Nkanyezi made sure to assist me this time around and have settled the matter.
Thank you so much to Nkanyezi for your patience and understanding, for not even being irritated having to deal with my query. Justice has been served with my query. I will surely take another device for my daughter with Payjoy as a birthday gift. I hope this time around I won't go through the same experience I did with my device.
Thank you Nkanyezi and your management for resolving my query. I truly appreciate it. Nkanyezi's customer service is truly appreciated. Thank you once again
I hope this message finds you well and in good spirits. As I not one to normally complain, I believe it is only fair to provide feedback after one has complaint.
Finally Payjoy came with a resolution to my query. The Payjoy management with Nkanyezi made sure to assist me this time around and have settled the matter.
Thank you so much to Nkanyezi for your patience and understanding, for not even being irritated having to deal with my query. Justice has been served with my query. I will surely take another device for my daughter with Payjoy as a birthday gift. I hope this time around I won't go through the same experience I did with my device.
Thank you Nkanyezi and your management for resolving my query. I truly appreciate it. Nkanyezi's customer service is truly appreciated. Thank you once again
GZ
Glory Z's update04 Nov 2025, 20:34
Reviewer Update
Greetings,
I hope this message finds you well and in good spirits. As I not one to normally complain, I believe it is only fair to provide feedback after one has complaint.
Finally Payjoy came with a resolution to my query. The Payjoy management with Nkanyezi made sure to assist me this time around and have settled the matter.
Thank you so much to Nkanyezi for your patience and understanding, for not even being irritated having to deal with my query. Justice has been served with my query. I will surely take another device for my daughter with Payjoy as a birthday gift. I hope this time around I won't go through the same experience I did with my device.
Thank you Nkanyezi and your management for resolving my query. I truly appreciate it. Nkanyezi's customer service is truly appreciated. Thank you once again
I hope this message finds you well and in good spirits. As I not one to normally complain, I believe it is only fair to provide feedback after one has complaint.
Finally Payjoy came with a resolution to my query. The Payjoy management with Nkanyezi made sure to assist me this time around and have settled the matter.
Thank you so much to Nkanyezi for your patience and understanding, for not even being irritated having to deal with my query. Justice has been served with my query. I will surely take another device for my daughter with Payjoy as a birthday gift. I hope this time around I won't go through the same experience I did with my device.
Thank you Nkanyezi and your management for resolving my query. I truly appreciate it. Nkanyezi's customer service is truly appreciated. Thank you once again
Payjoy SA (Pty) Ltd's replyOfficial
05 Nov 2025, 09:24Dear Glory Z,
Thank you very much for your feedback; it motivates us to keep delivering the best service possible.
We look forward to continuing to serve you.
Thank you for being a valued customer!
Kind Regards,
Payjoy
Thank you very much for your feedback; it motivates us to keep delivering the best service possible.
We look forward to continuing to serve you.
Thank you for being a valued customer!
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply05 Nov 2025, 09:24
Official
Dear Glory Z,
Thank you very much for your feedback; it motivates us to keep delivering the best service possible.
We look forward to continuing to serve you.
Thank you for being a valued customer!
Kind Regards,
Payjoy
Thank you very much for your feedback; it motivates us to keep delivering the best service possible.
We look forward to continuing to serve you.
Thank you for being a valued customer!
Kind Regards,
Payjoy