1 reviews | Active since May 2019
PayJoy worst customer experience
I am sooo disappointed by the customer service I received from these people I spoke with a Linda Maphosa who claims to be a team leader the guy has zero patience no telephone etiquette or courtesy. He is rude and very arrogant. We recently purchased a Samsung A23 cellphone from Dunns shop in Khayelitsha mall and took a monthly payment option only to find out the lady who assisted us had not explained the whole payment plan wich leads us to making 3 payments in one month that actually amounts to the price of the phone along with another phat 5 more installments. Calling the customer care line we got through to this arrogant man who was shouting and not very patient I doubt that's even his real name he was not helpful at all all he gave us was his customer support email *** he claims there is no reference number for the call and he confirmed he cannot send out any email as reference if this is the way PayJoy will deal with customers they have just lost a customer my family and friends are definitely not buying from them ****mers who take from the vulnerable
Thank you for reaching out to PayJoy and we apologize for the delayed response.
Thank you for your time and taking our call today, it is feedback from customers like you that can help us to improve our service. We thank you for taking the time to share your experience with us. We are an organization that believes in the principle of Always Growing and one that values the feedback we receive from our customers. We apologize for the confusion and we are sorry that the terms were not better explained. A customer’s first payment is due 7 days after the rental agreement has been signed which is R988,00 as per your contract.
The PayJoy app will show you the minimum amount you can pay. To view all amounts please click on make payment, click on Pay with Pay@ to View your payment options. How to make/change payment on the app:
- Open the PayJoy app on your phone and follow these steps:
- Make a payment
- Pay with pay@
- Pay now
- Click on the pencil icon
- Enter the monthly payment: R
- Choose card payment
- Enter your bank details and pay. However if no payment is done your phone will be locked until you make your weekly or monthly payment.
Should you have further queries, please don't hesitate to reach out to us, contact our support team at : ***, or email at ***
Kind regards,
PayJoy Team.
Thank you for reaching out to PayJoy and we apologize for the delayed response.
Thank you for your time and taking our call today, it is feedback from customers like you that can help us to improve our service. We thank you for taking the time to share your experience with us. We are an organization that believes in the principle of Always Growing and one that values the feedback we receive from our customers. We apologize for the confusion and we are sorry that the terms were not better explained. A customer’s first payment is due 7 days after the rental agreement has been signed which is R988,00 as per your contract.
The PayJoy app will show you the minimum amount you can pay. To view all amounts please click on make payment, click on Pay with Pay@ to View your payment options. How to make/change payment on the app:
- Open the PayJoy app on your phone and follow these steps:
- Make a payment
- Pay with pay@
- Pay now
- Click on the pencil icon
- Enter the monthly payment: R
- Choose card payment
- Enter your bank details and pay. However if no payment is done your phone will be locked until you make your weekly or monthly payment.
Should you have further queries, please don't hesitate to reach out to us, contact our support team at : ***, or email at ***
Kind regards,
PayJoy Team.