IL
Itebogeng L

1 reviews | Active since Mar 2013

23 Jan 2023, 11:03

payjoy via TFG Connect (HI online store)

the store is known as TFG HI-online. at fourways mall!!!! bought a phone for my mom using they're PAYJOY facility. i specifically mentioned that the payment date should be on the 27th, instead the lady working there put the 20th!!!! purchasing the phone on the day was extremely painful due to their system issues!!! spent 3 hours there just for one phone. now my mom's phone is blocked due to nonpayment and i was not even provided with the details i need to use for the payment during the transaction. now i need to do all the work to sort this out while it could have been done right from the beginning!!!! i don't know if we should stop using PAYJOY or just stop buying stuff from HI!!! ive been trying to call payjoy to assist however their lines are bad and we can barely hear each other.

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Replies (4)
IL
Itebogeng L's update23 Jan 2023, 14:34
Reviewer Update
*UPDATE* finally got through to PAYJOY contact center.... trying to do an early termination because i am so disgusted by the service I've been receiving!!! guess what the phone was for R1800. I've already paid R540 deposit. now they refuse to reduce the balance that i allegedly owe of R2654!!!!! so there is no benefit in early termination!!!! a R1800 phone is now costing me R3200!!!! guys be careful no to fall into this trap i fell into!!!!!
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply13 Feb 2023, 14:56
Official
Good day Itebogeng,

Thank you for taking the time in addressing your concerns with us. 

 We would like to apologize for the overall service received regarding your payment query. We ensure that service of such nature will not be rendered again. 

We were not able to get a hold of you from the cell phone number(s) registered on your PayJoy account.  

Should you wish to speak to us directly do not hesitate to contact us on: ***  or *** 

Kind regards,
PayJoy Team


IL
Itebogeng L's update13 Feb 2023, 18:08
Reviewer Update
Further incompetence!!! I’ve made it clear so many times that the payjoy number is NOT my primary number. Why do guys even bother honestly! You are a **** and a *******.
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply14 Mar 2023, 12:37
Official
Good Day Itebogeng 

We apologise once again for the inconvenicne caused. 

We have tried contacting you once again on the number listed above and number listed on your profile but you were unavailable. 

Should you wish to speak to us directly do not hesitate to contact us on: ***  or *** 

Kind regards,
PayJoy Team