Payjoy refuses to credit funds into account.

Payjoy service is so unprofessional they don't respond to emails I have send numerous emails asking if they could credit my funds into the account since I made an eft payment and they just blatantly ignore me, one of their agent even asked why I was worried because my phone isn't blocked, I'm trying to pay off the money as quickly as I can but they are making it difficult. Biggest mistake and regret I made.