Payjoy please help

Hi there I would like to compliment the agent who helped me on the whatsapp channel she has escalated it to the relevant department. So I hope the relevant department will assist accordingly I need to change my payment method from weekly to monthly however I am not in a position to do that on the 10 November so I want the relevant department to change it for me with a payment arrangement. I have never missed a weekly payment ever since I got my phone,but sometimes how circumstances change.