LM
Luthando M

1 reviews | Active since Aug 2025

25 Aug 2025, 07:54

Payjoy is *****sters and its phone rental ****

Payjoy is the nightmare of my life Bad service, Paying for the phone that is not working and *****. From June month i am struggling with their device get locked 3 time in a week even if its paid. I reported this to them, i was told that the app was updated and will never goes off again. However same week was the phone was off payment up to date.

Past weekend on Saturday i visited the store again to report same issue and i wanted to cancel the contract because its not serving my purpose, i even signed warnings at work for unreachable, my e-hailing business is suffering i end up buying another phone because the current phone doesn't work but its getting paid full.

On Saturday i was told i must pay for 30 days to cancel the contract even if the phone is locked or not working or else payjoy is going to report me on credit bureaus

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Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply25 Aug 2025, 13:03
Official
Hi Luthando M,

I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process. 

Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.

Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out. 

Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.

Best Regards,Payjoy