Payjoy is so ***********, fails to even help the agents that they placed to sell their products to people

On the 23rd of June I bought a phone for my son but I couldn't set it up as his email is linked to Family Link. I returned to Edgars Mooirivier Potchefstroom where I bought the phone under Pay joy Agent, I told her that I can't set up the phone, she tried to set it up together with some Edgars workers but all failed they saif it was due to the payjoy app on the phone. I then told them that I have no use for the phone because I bought it for my son and I couldn't give him a phone I can't monitor. The agent then canceled the agreement told me I am forfeiting my deposit. She then called the payjoy manager they told her they will collect the phone on Monday. I kept on touch with the agent she told me that they have not collected the phone and she struggled to get hold of them. On the 2st of July she whatsapped me and told me that they said they will collect the phone before the end of the day but they didn't. I keep getting reminders to pay and threatening with lawyers. I tried many times to call but as always no answer.