JTSt
Jeffrey Thabo Sechoaro thabosechoaro
1 reviews | Active since Apr 2023
22 Apr 2024, 09:05
PayJoy is not very nice company to deal with
I went to Ackermans in Potchefstroom and i was informed about PayJoy and the services that they render . I was iterested and an application was done . I paid R300.00 down payment fo the phone i choose . The lady then took out a wrong phone from thier stock. So i am currently with no phone and my R300.00 gone. I am still struggling with them to get my money back
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Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
23 Apr 2024, 11:00Good day Jeffrey
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
As per your telephonic conversation yesterday with one of our agents we were unable to process your refund as we did not have all the information that we had requested on.
Please can you reply with the below documents attached in order for us to proceed: Proof of Banking Account less than 3 months.
Kindly forward the Proof Of Banking account to ***
Please be aware that your refund has been processed. Payment takes 3-5 working days to reflect on your account.
As per your telephonic conversation yesterday with one of our agents we were unable to process your refund as we did not have all the information that we had requested on.
Please can you reply with the below documents attached in order for us to proceed: Proof of Banking Account less than 3 months.
Kindly forward the Proof Of Banking account to ***
Please be aware that your refund has been processed. Payment takes 3-5 working days to reflect on your account.
We look forward to your continued support.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind regards
Customer Experience Representative
Payjoy SA (Pty) Ltd's reply23 Apr 2024, 11:00
Official
Good day Jeffrey
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
As per your telephonic conversation yesterday with one of our agents we were unable to process your refund as we did not have all the information that we had requested on.
Please can you reply with the below documents attached in order for us to proceed: Proof of Banking Account less than 3 months.
Kindly forward the Proof Of Banking account to ***
Please be aware that your refund has been processed. Payment takes 3-5 working days to reflect on your account.
As per your telephonic conversation yesterday with one of our agents we were unable to process your refund as we did not have all the information that we had requested on.
Please can you reply with the below documents attached in order for us to proceed: Proof of Banking Account less than 3 months.
Kindly forward the Proof Of Banking account to ***
Please be aware that your refund has been processed. Payment takes 3-5 working days to reflect on your account.
We look forward to your continued support.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind regards
Customer Experience Representative
JTSt
Jeffrey Thabo Sechoaro thabosechoaro's updateReviewer Update
23 Apr 2024, 14:51I have done everything you requested from side, I keep calling and after getting my ID number you hang up
JTSt
Jeffrey Thabo Sechoaro thabosechoaro's update23 Apr 2024, 14:51
Reviewer Update
I have done everything you requested from side, I keep calling and after getting my ID number you hang up
Payjoy SA (Pty) Ltd's replyOfficial
24 Apr 2024, 15:08Good day Jeffrey
Please be advised that your refund has been submitted.
Payment takes 3-5 working days to reflect on your account.
Please be advised that your refund has been submitted.
Payment takes 3-5 working days to reflect on your account.
We look forward to your continued support.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind regards
Customer Experience Representative
Payjoy SA (Pty) Ltd's reply24 Apr 2024, 15:08
Official
Good day Jeffrey
Please be advised that your refund has been submitted.
Payment takes 3-5 working days to reflect on your account.
Please be advised that your refund has been submitted.
Payment takes 3-5 working days to reflect on your account.
We look forward to your continued support.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind regards
Customer Experience Representative