PayJoy is a ****, stay away

Item: Payjoy SA (Pty) Ltd
Rating: 1
Author: Nosongezo B

Payjoy is a ****. I paid my account on the 21/12/2024 and again on the 24/12/2024 my phone is still locked. payment was meant to be made on the 20/12/2024 but I mean after the payment of the 21st payjoy supped to unlock my phone. I don't have a phone since the 20th, so I'll suggest that if you need a phone look else where, look at options like laybuy or have an account with responsible creditors. stay away from payjoy if need peace of mind. I overpaid payjoy but still have no phone. I need to get a phone elsewhere and be paying payjoy, imagine.

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Replies (1)

Payjoy SA (Pty) Ltd's replyOfficial

31 Dec 2024, 16:47

Dear Nosongezo Bele,

Thank you for bringing this matter to our attention.

I understand there has been some confusion regarding the lock issue post payment, and I sincerely apologize for any inconvenience this may have caused.

We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat with us on your PayJoy app whenever it is convenient to you.

Thank you for your understanding, and we appreciate the opportunity to clarify this matter.

Best regards,
PayJoy

Payjoy SA (Pty) Ltd's reply31 Dec 2024, 16:47

Official