RB
Reginah B

1 reviews | Active since Jan 2025

15 Jan 2025, 11:25

Payjoy has lost all sanity

I have had 3 payjoy accounts. What payjoy support staff fail to understand is that i have completed all 3 of them. However one of those accounts is marked as closed. The other 2 are still open as if i am still making payments. How a company as large as payjoy cannot understand that on my credit profile those 2 accounts appear as if they are still active 2 years after being paid up. Why or how they got one account right and marked it as closed but failed to identify that the remaining 2 accounts are still marked as active accounts is beyond me. Find me someone that understands the difference between an active account and a closed account.

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Replies (4)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply16 Jan 2025, 13:53
Official
Dear Reginah Banda,

Thank you for bringing this matter to our attention.

I understand there has been some confusion regarding the fully paid device, and I sincerely apologize for any inconvenience this may have caused.

We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when is best for us to try again, or you can chat with us on your PayJoy app whenever it is convenient to you.

Thank you for your understanding, and we appreciate the opportunity to clarify this matter.

Best regards,
PayJoy 
RB
Reginah B's update16 Jan 2025, 16:39
Reviewer Update
I dont see why you need to call me to resolve a matter you caused. are you looking for me to hold your hand and guide you through it. if so call again
RB
Reginah B's update16 Jan 2025, 20:18
Reviewer Update
I can only take calls between 7am and 10am and after 3pm monday to friday.
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply21 Jan 2025, 12:24
Official
 Hi Reginah Banda,

I’m happy we were able to sort the matter out during our call. 

We greatly value your patience and support during this time. Your insights play a crucial role in helping us enhance our services and provide clear communication for all our customers.

Should anything else come up, or if you need further assistance, please don’t hesitate to contact us.

Thanks again for your time and for allowing us to assist you.

Best Regards,
PayJoy