PayJoy Fails to cancel my contract after device returned it has been 3 months

PayJoy has failed to cancel my contract after 3 months. I returned the device in perfect condition, the store submitted photos and documents on 5 December, and a chat was initiated with Head Office as instructed. PayJoy even confirmed via email that I should “not worry”.

Yet nothing has been done. The contract is still active, the full balance is still under my name, and I do not have the device. I am being sent back and forth between PayJoy and the store for issues that are clearly internal to PayJoy.

This is poor administration and unfair to customers. I am now at risk of credit harm because PayJoy is failing to act on information they already have. Ticket: ***5

I am demanding immediate cancellation and removal of the balance.