cH
carmen H
1 reviews | Active since Dec 2017
17 Aug 2025, 08:12
Payjoy disgust
Good day Hello Peter please escalate this experience to the highest powers within payjoy. I requested a payment extension via WhatsApp on Friday 15 August, the agent said he he extended it for 24 hours I said no thanks however this was processed already and could not be reversed the reason I requested an extension because of a medical emergency accident that occurred whilst in hospital I emailed,and WhatsApp again on Saturday the 16 August saying that I did not agree on the 24 hour extension the agents working on this platform kept saying that my request for an extension for 7 days could not be fulfilled because the 24 hour extension has been processed. I have the screenshot of the conversation where I declined the 24 hour extension.
Please look into this with great detail I would also request for compensation for pain and suffering
Helpful (0)
Replies (13)0
Replies (13)
Payjoy SA (Pty) Ltd's replyOfficial
17 Aug 2025, 18:12Hi carmen H,
Thank you for reaching out to us.
Please be advised that we have accessed your account profile and can confirm that your payment is reflecting.
Kindly connect your device to the internet by means of mobile data, Wi-Fi, or a hotspot to allow your PayJoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team.
Thank you for reaching out to us.
Please be advised that we have accessed your account profile and can confirm that your payment is reflecting.
Kindly connect your device to the internet by means of mobile data, Wi-Fi, or a hotspot to allow your PayJoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team.
Best regards,
Payjoy SA (Pty) Ltd's reply17 Aug 2025, 18:12
Official
Hi carmen H,
Thank you for reaching out to us.
Please be advised that we have accessed your account profile and can confirm that your payment is reflecting.
Kindly connect your device to the internet by means of mobile data, Wi-Fi, or a hotspot to allow your PayJoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team.
Thank you for reaching out to us.
Please be advised that we have accessed your account profile and can confirm that your payment is reflecting.
Kindly connect your device to the internet by means of mobile data, Wi-Fi, or a hotspot to allow your PayJoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team.
Best regards,
cH
carmen H's updateReviewer Update
17 Aug 2025, 19:22Hi Payjoy
What don't you understand.
I requested an extension longer than 24 hours initially I was forced to make a payment today otherwise my phone will lock.
What don't you understand.
This is getting more and more disgusting
Read before you apply.
What don't you understand.
I requested an extension longer than 24 hours initially I was forced to make a payment today otherwise my phone will lock.
What don't you understand.
This is getting more and more disgusting
Read before you apply.
cH
carmen H's update17 Aug 2025, 19:22
Reviewer Update
Hi Payjoy
What don't you understand.
I requested an extension longer than 24 hours initially I was forced to make a payment today otherwise my phone will lock.
What don't you understand.
This is getting more and more disgusting
Read before you apply.
What don't you understand.
I requested an extension longer than 24 hours initially I was forced to make a payment today otherwise my phone will lock.
What don't you understand.
This is getting more and more disgusting
Read before you apply.
cH
carmen H's updateReviewer Update
17 Aug 2025, 19:22Read before you reply
cH
carmen H's update17 Aug 2025, 19:22
Reviewer Update
Read before you reply
Payjoy SA (Pty) Ltd's replyOfficial
18 Aug 2025, 09:51Dear carmen H,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Best regards,
Payjoy SA (Pty) Ltd's reply18 Aug 2025, 09:51
Official
Dear carmen H,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Best regards,
cH
carmen H's updateReviewer Update
19 Aug 2025, 08:23Thank you for acknowledging that the fault **** with the WhatsApp agent.
This has caused a major inconvenience because I had to ask around for someone to make the payment yesterday the 17 August so that my phone could not lock.
I am currently in hospital and will be undergoing surgery my children are suffering and I need to be in contact with them so I could not let my phone lock,based on the inconvenience caused,I would like to request a pick n pay or shoprite voucher to the value of 500 rand as compensation this will compensate for my kids whilst in hospital, the agent in collections advised this is not possible however I feel that this will suffice due to pain and suffering, inconvenience as well as your poor customer service, it will also help with paying my phone for the next 7 days.
YOU CANNOT OFFER ME ANOTHER EXTENSION HOW IS THAT COMPENSATING ME IN TERMS OF THE EXPERIENCE I HAD TO GO THROUGH I HAD TO TAKE MY ELECTRICITY MONEY FOR THE WEEK FROM MY KIDS TO PAY THE PHONE TO KEEP IT UNLOCKED BECAUSE I AM IN HOSPITAL AND NEED TO BE IN TOUCH WITH THEM .
SPEAK TO SENIOR MANAGEMENT GIVE THE APPROPRIATE TRAINING TO YOUR WHATSAPP AGENT THAT CAUSED ME THIS
Awaiting your soonest response.
This has caused a major inconvenience because I had to ask around for someone to make the payment yesterday the 17 August so that my phone could not lock.
I am currently in hospital and will be undergoing surgery my children are suffering and I need to be in contact with them so I could not let my phone lock,based on the inconvenience caused,I would like to request a pick n pay or shoprite voucher to the value of 500 rand as compensation this will compensate for my kids whilst in hospital, the agent in collections advised this is not possible however I feel that this will suffice due to pain and suffering, inconvenience as well as your poor customer service, it will also help with paying my phone for the next 7 days.
YOU CANNOT OFFER ME ANOTHER EXTENSION HOW IS THAT COMPENSATING ME IN TERMS OF THE EXPERIENCE I HAD TO GO THROUGH I HAD TO TAKE MY ELECTRICITY MONEY FOR THE WEEK FROM MY KIDS TO PAY THE PHONE TO KEEP IT UNLOCKED BECAUSE I AM IN HOSPITAL AND NEED TO BE IN TOUCH WITH THEM .
SPEAK TO SENIOR MANAGEMENT GIVE THE APPROPRIATE TRAINING TO YOUR WHATSAPP AGENT THAT CAUSED ME THIS
Awaiting your soonest response.
cH
carmen H's update19 Aug 2025, 08:23
Reviewer Update
Thank you for acknowledging that the fault **** with the WhatsApp agent.
This has caused a major inconvenience because I had to ask around for someone to make the payment yesterday the 17 August so that my phone could not lock.
I am currently in hospital and will be undergoing surgery my children are suffering and I need to be in contact with them so I could not let my phone lock,based on the inconvenience caused,I would like to request a pick n pay or shoprite voucher to the value of 500 rand as compensation this will compensate for my kids whilst in hospital, the agent in collections advised this is not possible however I feel that this will suffice due to pain and suffering, inconvenience as well as your poor customer service, it will also help with paying my phone for the next 7 days.
YOU CANNOT OFFER ME ANOTHER EXTENSION HOW IS THAT COMPENSATING ME IN TERMS OF THE EXPERIENCE I HAD TO GO THROUGH I HAD TO TAKE MY ELECTRICITY MONEY FOR THE WEEK FROM MY KIDS TO PAY THE PHONE TO KEEP IT UNLOCKED BECAUSE I AM IN HOSPITAL AND NEED TO BE IN TOUCH WITH THEM .
SPEAK TO SENIOR MANAGEMENT GIVE THE APPROPRIATE TRAINING TO YOUR WHATSAPP AGENT THAT CAUSED ME THIS
Awaiting your soonest response.
This has caused a major inconvenience because I had to ask around for someone to make the payment yesterday the 17 August so that my phone could not lock.
I am currently in hospital and will be undergoing surgery my children are suffering and I need to be in contact with them so I could not let my phone lock,based on the inconvenience caused,I would like to request a pick n pay or shoprite voucher to the value of 500 rand as compensation this will compensate for my kids whilst in hospital, the agent in collections advised this is not possible however I feel that this will suffice due to pain and suffering, inconvenience as well as your poor customer service, it will also help with paying my phone for the next 7 days.
YOU CANNOT OFFER ME ANOTHER EXTENSION HOW IS THAT COMPENSATING ME IN TERMS OF THE EXPERIENCE I HAD TO GO THROUGH I HAD TO TAKE MY ELECTRICITY MONEY FOR THE WEEK FROM MY KIDS TO PAY THE PHONE TO KEEP IT UNLOCKED BECAUSE I AM IN HOSPITAL AND NEED TO BE IN TOUCH WITH THEM .
SPEAK TO SENIOR MANAGEMENT GIVE THE APPROPRIATE TRAINING TO YOUR WHATSAPP AGENT THAT CAUSED ME THIS
Awaiting your soonest response.
Payjoy SA (Pty) Ltd's replyOfficial
19 Aug 2025, 11:24Dear Carmen H,
Thank you for reaching out and bringing this to our attention. We are truly sorry for the stress you experienced, especially during a medical emergency.
We have reviewed your interaction from August 15-16 and would like to clarify a few points:
We are committed to supporting you within our policies. For any future assistance, we encourage you to continue using the official support channels listed in the PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Thank you for reaching out and bringing this to our attention. We are truly sorry for the stress you experienced, especially during a medical emergency.
We have reviewed your interaction from August 15-16 and would like to clarify a few points:
- A 24-hour extension was processed on August 15, and once an extension is app****, it cannot be reversed.
- A 7-day extension could not be granted because an extension had already been used on July 23. Our policy limits extensions to once per month. We apologize for not explaining this more clearly at the time, which may have caused frustration.
We are committed to supporting you within our policies. For any future assistance, we encourage you to continue using the official support channels listed in the PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Best regards,
Payjoy SA (Pty) Ltd's reply19 Aug 2025, 11:24
Official
Dear Carmen H,
Thank you for reaching out and bringing this to our attention. We are truly sorry for the stress you experienced, especially during a medical emergency.
We have reviewed your interaction from August 15-16 and would like to clarify a few points:
We are committed to supporting you within our policies. For any future assistance, we encourage you to continue using the official support channels listed in the PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Thank you for reaching out and bringing this to our attention. We are truly sorry for the stress you experienced, especially during a medical emergency.
We have reviewed your interaction from August 15-16 and would like to clarify a few points:
- A 24-hour extension was processed on August 15, and once an extension is app****, it cannot be reversed.
- A 7-day extension could not be granted because an extension had already been used on July 23. Our policy limits extensions to once per month. We apologize for not explaining this more clearly at the time, which may have caused frustration.
We are committed to supporting you within our policies. For any future assistance, we encourage you to continue using the official support channels listed in the PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Best regards,
cH
carmen H's updateReviewer Update
19 Aug 2025, 11:43If you read to exactly what happened with regards to this matter then you will understand.
I did not agree the 24 hour extension.
As per the screenshot that I have I said no thanks now you are saying this is my fault.
Get senior management to look into this
I did not agree the 24 hour extension.
As per the screenshot that I have I said no thanks now you are saying this is my fault.
Get senior management to look into this
cH
carmen H's update19 Aug 2025, 11:43
Reviewer Update
If you read to exactly what happened with regards to this matter then you will understand.
I did not agree the 24 hour extension.
As per the screenshot that I have I said no thanks now you are saying this is my fault.
Get senior management to look into this
I did not agree the 24 hour extension.
As per the screenshot that I have I said no thanks now you are saying this is my fault.
Get senior management to look into this
cH
carmen H's updateReviewer Update
19 Aug 2025, 12:43I received a call from an agent again advising me about my contract regarding the inconvenience can you believe it for every business there is a budget regarding this kind of issues ,so I would appreciate if you advise your staff this as they are clearly not trained correctly.
I would like the senior management team to contact me and not an agent who is speaking over me and advising me that the senior manager advised to convey a message that this is not protocol .
ONCE AGAIN EVERY BUSINESS REGISTERED HAS A BUDGET FOR POOR CUSTOMER SERVICE I HAVE ALSO BEEN IN CONTACT WITH THE CONSUMER PROTECTION ACT
I would like the senior management team to contact me and not an agent who is speaking over me and advising me that the senior manager advised to convey a message that this is not protocol .
ONCE AGAIN EVERY BUSINESS REGISTERED HAS A BUDGET FOR POOR CUSTOMER SERVICE I HAVE ALSO BEEN IN CONTACT WITH THE CONSUMER PROTECTION ACT
cH
carmen H's update19 Aug 2025, 12:43
Reviewer Update
I received a call from an agent again advising me about my contract regarding the inconvenience can you believe it for every business there is a budget regarding this kind of issues ,so I would appreciate if you advise your staff this as they are clearly not trained correctly.
I would like the senior management team to contact me and not an agent who is speaking over me and advising me that the senior manager advised to convey a message that this is not protocol .
ONCE AGAIN EVERY BUSINESS REGISTERED HAS A BUDGET FOR POOR CUSTOMER SERVICE I HAVE ALSO BEEN IN CONTACT WITH THE CONSUMER PROTECTION ACT
I would like the senior management team to contact me and not an agent who is speaking over me and advising me that the senior manager advised to convey a message that this is not protocol .
ONCE AGAIN EVERY BUSINESS REGISTERED HAS A BUDGET FOR POOR CUSTOMER SERVICE I HAVE ALSO BEEN IN CONTACT WITH THE CONSUMER PROTECTION ACT
cH
carmen H's updateReviewer Update
20 Aug 2025, 17:52Once again Payjoy you have not honoured your customer, I received a call from a supposed senior manager not sure if it really is or maybe someone pretending to be ,I could not speak at the time and asked this " Senior manager " to call me back after an hour no one called me to date .what should I do next newspapers or other social media platforms this kind of disgusting customer service should come to light
cH
carmen H's update20 Aug 2025, 17:52
Reviewer Update
Once again Payjoy you have not honoured your customer, I received a call from a supposed senior manager not sure if it really is or maybe someone pretending to be ,I could not speak at the time and asked this " Senior manager " to call me back after an hour no one called me to date .what should I do next newspapers or other social media platforms this kind of disgusting customer service should come to light
cH
carmen H's updateReviewer Update
21 Aug 2025, 09:09Thanks for not contacting me Payjoy team regarding my relevant request for compensation.
I have now accessed the country manager Deon Vester email address to take it up with him and share my customer experience
I have now accessed the country manager Deon Vester email address to take it up with him and share my customer experience
cH
carmen H's update21 Aug 2025, 09:09
Reviewer Update
Thanks for not contacting me Payjoy team regarding my relevant request for compensation.
I have now accessed the country manager Deon Vester email address to take it up with him and share my customer experience
I have now accessed the country manager Deon Vester email address to take it up with him and share my customer experience
Payjoy SA (Pty) Ltd's replyOfficial
22 Aug 2025, 15:27Dear Carmen H,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
Best regards,
Payjoy SA (Pty) Ltd's reply22 Aug 2025, 15:27
Official
Dear Carmen H,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
Best regards,
cH
carmen H's updateReviewer Update
22 Aug 2025, 16:51Thank you so much for resolving the issue and my apologies on my side regarding the matter .
Thank you for handling my query with u
Respect and professionalism
Nkanyezi Mlangeni you are a valuable and asset to the payjoy company.
You deserve a raise
Thank you once again have a great weekend
Thank you for handling my query with u
Respect and professionalism
Nkanyezi Mlangeni you are a valuable and asset to the payjoy company.
You deserve a raise
Thank you once again have a great weekend
cH
carmen H's update22 Aug 2025, 16:51
Reviewer Update
Thank you so much for resolving the issue and my apologies on my side regarding the matter .
Thank you for handling my query with u
Respect and professionalism
Nkanyezi Mlangeni you are a valuable and asset to the payjoy company.
You deserve a raise
Thank you once again have a great weekend
Thank you for handling my query with u
Respect and professionalism
Nkanyezi Mlangeni you are a valuable and asset to the payjoy company.
You deserve a raise
Thank you once again have a great weekend
Payjoy SA (Pty) Ltd's replyOfficial
22 Aug 2025, 18:06Hi Carmen H,
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best Regards,
PayJoy
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best Regards,
PayJoy
Best regards,
Payjoy SA (Pty) Ltd's reply22 Aug 2025, 18:06
Official
Hi Carmen H,
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best Regards,
PayJoy
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best Regards,
PayJoy
Best regards,