Payjoy consultant appreciation

There is a consultant by the name of Penelope Mashiloane. She is an absolute star. She took my query regarding payment discrepancy that's resulted in Payjoy failing to adequately calculate our payments to ensure we are always paying the full monthly payments.

She was very patient while I was extremely irate and difficult. I was irate due to such a simple financial calculation being so horribly off that I find myself owing an additional month.

Bt Penelope helped me through by explaining their process and also was honest enough when she had no answers to some of my questions. She called me back after my minutes ran out and promised to escalate and provide feedback.

In a industry where the person on the line simply throws the book at u and ends the call, she is a complete exception and a brilliant example of what true customer service is.