TW
Tasneem W
1 reviews | Active since Apr 2017
02 Sept 2023, 16:53
Payjoy brings NO JOY
WORST experience and customer service EVER! I bought a phone with the understanding that I would pay monthly. After paying a deposit and an alleged activate the App on the phone fee, this is now a weekly payment requirement. Not ONE soul can assist with amending this to MONTHLY! Call center supervisor was TOO BUSY to take the call yesterday. I have been fighting for TWO weeks to resolve this issue! If I could afford R300 a week on a phone I would have not needed this horrific company!
Helpful (0)
Replies (1)0
Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
12 Oct 2023, 09:26 Good day, Thank you for addressing your rental take-up concerns with us.
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
To change from paying weekly to monthly, on your next payment date, pay your monthly installment, and it will automatically change from weekly to monthly.
Once payment is done, kindly connect your device to the internet by means of mobile data, WiFi, or a hotspot to allow your Payjoy application to update in accordance with the payment made.
Please do this after every payment to keep your device from being locked.
We are still willing to call you and offer more assistance. Therefore, may you kindly provide us with your alternative number, which we can use to contact you again?
Regards,
Customer Experience Representative
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
To change from paying weekly to monthly, on your next payment date, pay your monthly installment, and it will automatically change from weekly to monthly.
Once payment is done, kindly connect your device to the internet by means of mobile data, WiFi, or a hotspot to allow your Payjoy application to update in accordance with the payment made.
Please do this after every payment to keep your device from being locked.
We are still willing to call you and offer more assistance. Therefore, may you kindly provide us with your alternative number, which we can use to contact you again?
Regards,
Customer Experience Representative
Payjoy SA (Pty) Ltd's reply12 Oct 2023, 09:26
Official
Good day, Thank you for addressing your rental take-up concerns with us.
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
To change from paying weekly to monthly, on your next payment date, pay your monthly installment, and it will automatically change from weekly to monthly.
Once payment is done, kindly connect your device to the internet by means of mobile data, WiFi, or a hotspot to allow your Payjoy application to update in accordance with the payment made.
Please do this after every payment to keep your device from being locked.
We are still willing to call you and offer more assistance. Therefore, may you kindly provide us with your alternative number, which we can use to contact you again?
Regards,
Customer Experience Representative
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
To change from paying weekly to monthly, on your next payment date, pay your monthly installment, and it will automatically change from weekly to monthly.
Once payment is done, kindly connect your device to the internet by means of mobile data, WiFi, or a hotspot to allow your Payjoy application to update in accordance with the payment made.
Please do this after every payment to keep your device from being locked.
We are still willing to call you and offer more assistance. Therefore, may you kindly provide us with your alternative number, which we can use to contact you again?
Regards,
Customer Experience Representative