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Palesa M
1 reviews | Active since Apr 2020
09 Jan 2024, 20:36
Payjoy Arrears Account While Told Not To Worry
Last year on the 6th of October I app**** for a Payjoy cellphone Huawei y61 which I made the down-payment of R665 at Ackermans connect Jabulani Mall. I returned the phone before 7 days as I realized I could not afford the next installments. They called to confirm the cancellation & called again to ask for the phone's password to unlock it, since I've been receiving smses that I'm owing the phone, they said I should ignore the smses now boom, the account is added on my clear score account showing "in arrears" like can anyone care to explain what's going on because I can't pay a phone that I nicely returned in a good condition before 7 days because of financial issues??
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Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
13 Jan 2024, 12:35Good day,Rose
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
Kindly be advised that we have escalated your query to our Finance department to contact you regarding your query.
Should you wish to speak to us, do not hesitate to contact us on: *** or ***
We thank you for being our loyal customer to PayJoy.
Kind regards,Customer Experience Representative
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
Kindly be advised that we have escalated your query to our Finance department to contact you regarding your query.
Should you wish to speak to us, do not hesitate to contact us on: *** or ***
We thank you for being our loyal customer to PayJoy.
Kind regards,Customer Experience Representative
Payjoy SA (Pty) Ltd's reply13 Jan 2024, 12:35
Official
Good day,Rose
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
Kindly be advised that we have escalated your query to our Finance department to contact you regarding your query.
Should you wish to speak to us, do not hesitate to contact us on: *** or ***
We thank you for being our loyal customer to PayJoy.
Kind regards,Customer Experience Representative
We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
Kindly be advised that we have escalated your query to our Finance department to contact you regarding your query.
Should you wish to speak to us, do not hesitate to contact us on: *** or ***
We thank you for being our loyal customer to PayJoy.
Kind regards,Customer Experience Representative
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Palesa M's updateReviewer Update
18 Jan 2024, 23:49I am still waiting even now, still nothing has been communicated yet.
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Palesa M's update18 Jan 2024, 23:49
Reviewer Update
I am still waiting even now, still nothing has been communicated yet.
Payjoy SA (Pty) Ltd's replyOfficial
19 Jan 2024, 10:33Good day,Rose
Kindly be advised that we have cancelled your finance order according to your request.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind regards,Customer Experience Representative
Kindly be advised that we have cancelled your finance order according to your request.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind regards,Customer Experience Representative
Payjoy SA (Pty) Ltd's reply19 Jan 2024, 10:33
Official
Good day,Rose
Kindly be advised that we have cancelled your finance order according to your request.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind regards,Customer Experience Representative
Kindly be advised that we have cancelled your finance order according to your request.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind regards,Customer Experience Representative